With our “Complaint Follow Up” module you can record received complaints from the clients, and these can followed up according to your procedure. Using the detailed statistical reports, you can obtain and analyse results. This has the advantage that complaints can be integrated into the Sejour Agency Automation software that deals with entries and reports. Here you can easily make entries of all written and verbal complaints with our “Complaints Follow Up” menu.

Customer complaints and requests can be entered in the shorthest time an this display. In the same display, you can search for other information such as Date, Operator, Hotel, Voucher etc.

You can make a print of all recorded information, either directly tp the screen or to a printer. It is also possible to save these records as a PDF file.

You can have various kind of reports according to your selection from the statistical report parameter. You can follow the titles: general, complaints, excessive waiting, hotels, compensations, repeat complaints. This can be displayed either as a list or as a graphic.One of the most important reports can be found under the “ General “ title. A great deal of useful information is given in these statistics. These include appropriate complaints departments, area and hotel distribution of hotel complaints, time taken to solve complaints etc..